TM
Tiisetso M
1 reviews | Active since Aug 2015
24 Aug 2015, 15:16
Edgars Needs to Update My Credit Record
I don't know which company I work for now, could it be my company or Edgars. I have been calling Edgars every day for them to update my credit record since May 2015, and damn agents have been taking me from pillar to post, the one agent told me that it takes 7 working days and another one said 21 days and it's still not updated but the account closed on the other hand it's still active on ITC Record . In July I was offered a job that required a reliable car, but unfortunately my application was declined due to the outstanding balance that reflect!!!! And guess what I lost the job! I will really appreciate it if this matter can be attended to!
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Edgars's replyOfficial
25 Aug 2015, 14:50Hello TiisetsoKhupane,
Thank you for raising your account concerns with us. Kindly note we send a request for an ITC update to the accounts department to address. Please be advised the accounts department does not amend or remove any record at ITC, but your credit profile will reflect that you paid up the account. We assure you concrete feedback will be given to you shortly.
We apologise for the overall experience. The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your account concerns with us. Kindly note we send a request for an ITC update to the accounts department to address. Please be advised the accounts department does not amend or remove any record at ITC, but your credit profile will reflect that you paid up the account. We assure you concrete feedback will be given to you shortly.
We apologise for the overall experience. The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply25 Aug 2015, 14:50
Official
Hello TiisetsoKhupane,
Thank you for raising your account concerns with us. Kindly note we send a request for an ITC update to the accounts department to address. Please be advised the accounts department does not amend or remove any record at ITC, but your credit profile will reflect that you paid up the account. We assure you concrete feedback will be given to you shortly.
We apologise for the overall experience. The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for raising your account concerns with us. Kindly note we send a request for an ITC update to the accounts department to address. Please be advised the accounts department does not amend or remove any record at ITC, but your credit profile will reflect that you paid up the account. We assure you concrete feedback will be given to you shortly.
We apologise for the overall experience. The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***