1 reviews | Active since Feb 2012
Edgars must fall
<p>I have had an Edgars interest free account for the past 30 years. On paying my account at Edgars Sports in August inTygervalley Centre I was given the choice of agreeing or opting out for a R22.00 admin/service fee - salesman could not tell me what it was for. The fact that know one in the store could tell me how I would benefit on paying this amount, I opted out on the machine. When I phonied Edgars for the umpteeth time requesting a monthly statement and to confirm that I have not been charged this fee, I was told I am paying R22.00 a month for something that NO ONE at Edgars can tell me. I spoke to a more senior person, Miss/Mrs Lerato Marwane from Edcon Financial Services who assured me my issue would be addressed. Well needless to say, I wait in anticipation. They are ripping customers off and should be accountable for this.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .team regarding the discount voucher . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .team regarding the discount voucher . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .team regarding the discount voucher . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .team regarding the discount voucher . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,