Edgars most horrible retail /admin services

• I have been billed Vault subscription to my account and I have queried this • A recording played to me where I have said “ok” to the subscription and has binded me to this contract. Please when listening to the recording as the sales consultant has purposely led me to believe that this subscription is a benefit to edgars account holder and have mumbled through the monthly price. She did not want me to hear the monthly subscription but rather wanted me to believe that this was an added benefit as an account holder. • I have been paying this since 2018 and have not known as Edgars failed to send me account statements. I have queried my account in late last year as I never purchase on the account but keep paying. I still do not receive statement from Edgars after requesting it over and over. • I had to act quickly and ask them to cancel the subscription billed to my account and request reverse the charges. • See attachments with reference number and email confirming cancellation of this subscription. • I have made full payment on the account on 07/01/2022 as I just wanted to close it! After which they have billed me again R49.00 and again R49.00 01ST FEB and 01 March R49.00 • I am battling to close this account as now I have a R147.00 balance on my account after I have made full payment on the account. • I have been calling all the contact numbers given to me and every consultant said they have no access to view the details. I have been referred to different consultants and with no luck !!! I was also advised that they have changed onto a new system December 2021 and have lost all info prior to the change. Therefore no one can see my cancellation processed in October. I have paid an excess of R2000.00 onto this account for no reason. Today again, i was desperate enough to pay the balance and close the account but they could not assist with account closure as there is an active subscription on my account. What do i do!!! i cant close the account as i am being forced to pay every month on a service i am not receiving. I have never ever seen anything like it. • This account has been a headache!!!! And no one is competent enough to assist. At this point – I feel I need to share my experience with other shoppers as I am sure there are others that suffered the same.

I have no trust in Edgars and their staff. During this difficult times I am left to pay for things I did not sign up for and aware of! Even so, after cancelling , Edgars still bills me. This is sad and so *********.