GV
Gabriel V
1 reviews | Active since Sept 2018
16 Sept 2018, 19:52
Edgars Mobile *****s
Out of the blue my Edgars account was debited with Airtime and SMS subscriptions since June 2018 which I did NOT give permission for.
I visited Edgards Clearwater Mall personally on 20/07/2018, 15/08/2018 and 28/08/2018 to try and resolve this matter. All I get is promises but no actions. Once again my account was debited for September 2018 in spite of the fact that I gave instruction on 31/08/2018 to cancel all subscriptions with immediate effect.
I paid my Edgars account in full and only the Air time subscription which I did not give permission for, is outstanding. In the meantime my account is being debited for late charge assessment. I consider this matter as extreme theft and ripoff as I have not received airtime, data or SMS bundles on my phone.
The matter needs to be resolved A.S,A,P so that I can close my Edgars account.
Reference numbers received: ********** 647894 and ********** 691641 and ********** 412060 and ********** 412057
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Edgars's replyOfficial
17 Sept 2018, 12:02Please be advised as per our records the airtime/data and SMS subscription service was cancelled on the 30.08.2018.
In addition a reversal of R127.00 was reversed also, all necessary adjustments will 0reflect on your next statement.
Your reference number is: ***/GO.
Kind Regards:
Edgars Customer Relations Team
***
Best regards,
Edgars's reply17 Sept 2018, 12:02
Official
Please be advised as per our records the airtime/data and SMS subscription service was cancelled on the 30.08.2018.
In addition a reversal of R127.00 was reversed also, all necessary adjustments will 0reflect on your next statement.
Your reference number is: ***/GO.
Kind Regards:
Edgars Customer Relations Team
***
Best regards,