Edgars mobile services

I bought a phone at Edgards waterfall mall Rustenburg. After a few weeks the phone had software problems, i tool ot back to the store to get fixed.

After one week i had no feed from any one on the progress of my phine. I called the repair centers number on the documents, they did not receive or had my phone on their system.

The second week was the same and I went to the store to try and find out whats going on, they told me they did send the phone in and to give them a week and they'll get back to me.

After the 3rd week nothing changed the repair center did not have my phone on their system and the store says they've send my phone in.

I spoke with the Manager at the store and he was understanding and asked to give till the next week.

By now i was sure my phone was lost or something.

The manager Joseph came back to me and said the store did send the phone in and it arrived at the repair center, but they have a back lock this was on a Thursday and aske for time till the Tuesday next week. That Tuesday i had no feed back and went back to the store to find out they did release my phone last week and asked for another day. I told the manager that i will be leaving on holiday on Thursday and had to my phone or a new phone tomorrow I was patient for long enough now.

The next day I called and the lady said my phone will only be there Thursday, I told her it unaccessible as they know I'm leaving on holiday and just trying to buy more time. When I got to the store I met Joseph the manager with his manager that were there on an unrelated visit, he immediately came to me and told apologized and said they will replace my phone.

I am grateful for Joseph's assistance, but services or suppliers Edgards uses for their mobile services let them down. I would definitely not buy a phone in any way from Edgars again.

Regards Gert Jansen van Vuuren