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justin N
1 reviews | Active since Aug 2014
09 Feb 2020, 15:05
Edgar's mobile - ****************
I purchased a mobile phone in June 2019, in Jan 2020 it doesn't charge, now I got an sms stating :
1)my phone is out of warranty 2)to be repaired will cost R2204.96 when value is R1800 3)to reject quote I need to pay R302. 63 This entire message does not make sense at all
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Edgars's replyOfficial
09 Feb 2020, 16:55Hello Justin,
Thank you for making contact with us.
Please be advised that service is our priority to our customers, we apologize for any discomfort service received please allow us to speak to the store and The 3rd party as we have logged a complaint also escalated to the relevant people in assisting to get to a resolution.
NB: Our escalation duration takes about 48 working hours.
Your reference number is:***/GO
Kind Regards
The Edgars Customer Services
***
Thank you for making contact with us.
Please be advised that service is our priority to our customers, we apologize for any discomfort service received please allow us to speak to the store and The 3rd party as we have logged a complaint also escalated to the relevant people in assisting to get to a resolution.
NB: Our escalation duration takes about 48 working hours.
Your reference number is:***/GO
Kind Regards
The Edgars Customer Services
***
Best regards,
Edgars's reply09 Feb 2020, 16:55
Official
Hello Justin,
Thank you for making contact with us.
Please be advised that service is our priority to our customers, we apologize for any discomfort service received please allow us to speak to the store and The 3rd party as we have logged a complaint also escalated to the relevant people in assisting to get to a resolution.
NB: Our escalation duration takes about 48 working hours.
Your reference number is:***/GO
Kind Regards
The Edgars Customer Services
***
Thank you for making contact with us.
Please be advised that service is our priority to our customers, we apologize for any discomfort service received please allow us to speak to the store and The 3rd party as we have logged a complaint also escalated to the relevant people in assisting to get to a resolution.
NB: Our escalation duration takes about 48 working hours.
Your reference number is:***/GO
Kind Regards
The Edgars Customer Services
***
Best regards,