Edgars mobile cresta

Where do i start wiyh these people first of all bought the hisense f31 at edgars cresta after how many months my fone fell and the glass cracked took the phobe as i do have insurance then booked in for repairs phone came back with stickers that need too be takin off with who knows what wasnt happy well the phone was fixed ......a week later i pressed on one of the bottom keys and cracked the glass again as the whole face of the ohone was loose and was not properly fixed took the phone in with no call to me nor a mail nothing to tell me whats going on took the inesiative and went in too find out ehats going on as for thd second time i took it in for not properly fixed while waiting called droped about 3 times too the edgars staff the a lady from the insurance so rood talking too me droped the call on me aswell the told me that i need an excess of 400 rand so the phone not fixed wasnt booked in for repairs im saying please dont buy a phobe there or go on the insurance there i want all my premiums i %@@!#$payd too this insurance to be payd back too me i will find and see who they are and post the asswell Or i want my $!@#% fixed as the made the ****y fix on my phone!!!!!!