Edgar’s Mobile content unauthorized charge!

I am a victim of the Mobile content nonsense that Edgar’s is **********ly charging their customers for. I was made aware of this last year and therefore requested for it to be closed because I had never consented for it, EVER!!! This month I found out again, that they have been deducting this amount even after I had requested for it to be closed last year September the 14th. I went to one of their stores at Mall of Africa and even the staff there, is unable to assist because these ****** do not answer their phones. I want to close my account and I am unable too because apparently, I first need to close this mobile content thing first! How though? When I have not been able to be assisted or my calls being answered for the passed week?! I am greatly disgruntled and feel my customer right being greatly violated! Something needs to be done for edgars to take their customers seriously.