MM
Mupfumira M
1 reviews | Active since Mar 2013
21 Feb 2018, 13:51
Edgars Mobile content
I noticed that i was being charged mobile content fee on my Edgars statement and i went instore only to be told i had to phone another division as this was not Edgars. I have been phoning the RMC call centre using my own airtime but it has been over 6 months since i started contacting them to try and have this rectified. I did not sign up for the content but i still get charged for it. I have requested a cancellation and a full return but to I keep being told its not yet done. Please can you cancel this Edgars and give me back my money that you have deducted. I am tired of phoning and getting the same response or being told someone will phone me to cancel.
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Replies (3)
Edgars's replyOfficial
21 Feb 2018, 14:33Thank you for bringing above concerns to our attention.
Please be advised your query is referred t RMCS directly for cancellation and reversal. The team will revert back to you within the next 48 working hours to confirm resolution.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
Best regards,
Edgars's reply21 Feb 2018, 14:33
Official
Thank you for bringing above concerns to our attention.
Please be advised your query is referred t RMCS directly for cancellation and reversal. The team will revert back to you within the next 48 working hours to confirm resolution.
Please find below reference number for this query:
***/GO
Kind Regards
Edcon Customer Experience Team
Best regards,
MM
Mupfumira M's updateReviewer Update
12 Jun 2018, 14:45So I am still being charged airtime and data subscription by Edgars. I am tired of phoning the company that deals with this and each time they claim that they phoned me and no one answered i do not even have missed calls on the day they claim to have called.Please can you stop charging me this to my account and give me back all the money you charged me as i did not sign up for this and I want to close that account ASAP i do not need this.
MM
Mupfumira M's update12 Jun 2018, 14:45
Reviewer Update
So I am still being charged airtime and data subscription by Edgars. I am tired of phoning the company that deals with this and each time they claim that they phoned me and no one answered i do not even have missed calls on the day they claim to have called.Please can you stop charging me this to my account and give me back all the money you charged me as i did not sign up for this and I want to close that account ASAP i do not need this.
MM
Mupfumira M's updateReviewer Update
14 Aug 2018, 11:51PLEASE CAN YOU CANCEL THIS EDGARS. WHAT SHOULD I DO TO GET THIS CANCELLED. i WANT TO CLOSE MY ACCOUNT. STOP CHARGING ME THESE FEES.
MM
Mupfumira M's update14 Aug 2018, 11:51
Reviewer Update
PLEASE CAN YOU CANCEL THIS EDGARS. WHAT SHOULD I DO TO GET THIS CANCELLED. i WANT TO CLOSE MY ACCOUNT. STOP CHARGING ME THESE FEES.