1 reviews | Active since Apr 2017
Edgars misleads customers
<p>Went to Edgars to open an account, got told I could spend a voucher worth R1000. What I was NOT told was that I had to spend over R2000 to get the voucher. It was incredibly misleading as then she said I didn't have to spend the entire "voucher" all at once. After waiting over an hour for the paper work to be sorted I bought I bag but there was no voucher as I was NOT spending R2000. It is not clearly stated on the website either. So now I have an account balance triple what I would have liked. Staff should be taught to tell clients, you get R1000 rand off IF you spend R2000!!!!!</p>
We have escalated the complaint to the Edgars Woodlands management to address as our valued customer is not happy that the consultant did not fully explain the voucher T's and C's . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Woodlands management to address as our valued customer is not happy that the consultant did not fully explain the voucher T's and C's . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Woodlands management to address as our valued customer is not happy that the consultant did not fully explain the voucher T's and C's . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Woodlands management to address as our valued customer is not happy that the consultant did not fully explain the voucher T's and C's . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly forward us your contact numbers so that the store management may be able to get hold of you telephonically. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Went all the way to Edgars today after being told that I would get the R1000 off after not spending over R2000 and they couldn't help me. After waiting I was told that I would have to spend over R2000 in order to get the R1000 voucher I was promised. Stop misleading customers
Went all the way to Edgars today after being told that I would get the R1000 off after not spending over R2000 and they couldn't help me. After waiting I was told that I would have to spend over R2000 in order to get the R1000 voucher I was promised. Stop misleading customers