Edgars misleading consumers AGAIN

So on the 20th June 2018 I went to Edgars, Pavillion branch in Durban. I bought a few item for my daughter and then decided to get one or two items for myself.

As I was busy shopping I noticed one of the clothing rails. It had a huge advertising sign on it, bearing the words EVERYTHING UNDER R120.00 (One hundred and twenty). There I was, rushing to see what I can get.

I picked two tops, one from Sissy boy, and another black frilled top. I went to the changing rooms and quickly came back to pay for the items.

To my disappointment the acting store manager, Camy Monatisa refused to sell the two items, they actually demanded the full price of each. The original price for Sissy boy top was about R440.00 and the other top was R180.00. I told them that I picked these two items because the advert or invitation made it clear that the items on that rail were marked down, (under R120. 00 or less) otherwise I wouldn't have bothered.

I also told Camy that this could not be a mistake because more than half of the items on that rail did not reflect R120.00 but were still reflecting original prices. At this point she did not believe me, in her mind I was telling lies and she called another staffer, Dianne to verify my allegations.

Dianne went to the rail and found the same thing, everything on that rail was marked down, under R120.00. I even took some pictures as proof.

At this point Camy acknowledged that they made a mistake and mixed the clothes which ultimately misled the customers. But she still refused to sell the items to me saying because "These brands are too expensive for you," She then started using CPA on me saying the law doesn't allow her to sell me expensive brands at that price.

I informed her that , I thought the CPA protects me from such misrepresentation. She then told me that I better leave the shop before she gets rude to me. She said she was going to call Edgard head office to get their advise, meantime the items would be kept aside until the matter is resolved. She even promised to call me the next day but that never happened. I would not be surprised if the items are no longer available since they were "too expensive for me".

I know I am not the only one to be misled like this by Edgars and they constantly refuse to take accountability. It is time that they are brought to books. This is not just a mistake but it's blatant misrepresentation with the intention of misleading customers. Then they have a nerve of quoting the CPA.

I am very disappointed with you Edgars.