Edgars Misleading Account Plans

I have an Edgars Account, for about 9-10 years now, and I have always been on the 6 month interest free plan.

On 18 September, I made a purchase at Edgars Cresta using my card. I was not asked which repayment plan I would like to use but I assumed it would be the repayment plan that I always use, the 6 month interest free plan.

On 25 September 2020, i received an SMS from Edgars stating that the 6 month interest free plan is no longer available on my account.

But on 3 September 2020 (dated 13 August 2020), I received an email, Informing me that there are new payment plans for future purchases of which I am allowed to select when I make a purchase, of these choices, the 6 month interest free option is listed. My statement on 15 September 2020, also states that I am on the 6 month interest free plan.

Only after making a purchase was I informed that the 6 month interest free plan is no longer available whereas all the information I received prior to that states otherwise. This is really misleading!!!!!

I have sent an email to customer services, and received no response, I also tried calling the helpline and got an apology and told to wait for feedback to the email. This is very bad service...