Edgars & MBD refuse to give me a Paid up Letter

My name is Zamokuhle Maphumulo. I had an account with Edgars - with a balance of R5k+. In April 2014 I received an SMS from Edgars' lawyers, offering me a settlement discount. On the 24 April 2014, I then called the 087 number that was provided on the SMS, to find out the Amount the discounted amount. I was advised to pay R2280.00, of which I Paid on the 25 April 2014. I called the lawyers again on the 28 April 2014 to find out if they have received the funds, of which they confirmed YES. They then referred me to Edgars for a Paid Up Letter. <br> At Edgars (Gateway), I spoke to Joel. He told me this is an incorrect amount. I told him to ask the lawyers. He called the call center. The call center called the lawyers & were to call me back with feedback. No feedback until Kholeka, from MBD called me on the 27-11-2014. I Explained the story to her & she asked me to send an e-mail to [Email Removed] - which I did, on the 28-11-2014. NO feedback from MBD, but only SMS demanding payment. I went back to Egdars (Gateway) on 3 March & 10 March, & spoke 2 Godfrey & Sbone who both called the callcenter. Noxolo kept us holding for 30min. Anita & Rhoda were to investigate. Until 2day no feedback