IE
Irma E
1 reviews | Active since Dec 2018
12 Dec 2018, 19:46
Edgars Marketing Department is the worst!
During November I received a sms from Edgars stating that if I buy for R1200 before 25 November, I shall receive a voucher to the value of R1200 to spend on my next purchase of R1200. On 21 November I have purchased to the value of +/- R1600 and the cashier confirmed that I will receive a sms with the voucher code within 3 to 4 days. Now, more than three weeks later, after numerous e-mails, and confirmation from Edgars accounts department that I do qualify for the voucher, and that they have escalated the matter to their marketing department, I am still waiting on Edgars to fulfill! Irma Erasmus
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Replies (2)
Edgars's replyOfficial
13 Dec 2018, 09:50Dear Irma,
Thank you for making contact with us.
Kindly note our Head Office admin team tried contacting you on numerous occasions but they could not reach you.
As per feedback received from our marketing team the initial SMS send to selected customers was not forwarded to you. Therefore you need to provide us with a screenshot of the SMS received in November 2018 .
The screenshot can be forwarded to our customer relations email box *** upon receive we will refer the query back to our marketing team to resolve.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
Thank you for making contact with us.
Kindly note our Head Office admin team tried contacting you on numerous occasions but they could not reach you.
As per feedback received from our marketing team the initial SMS send to selected customers was not forwarded to you. Therefore you need to provide us with a screenshot of the SMS received in November 2018 .
The screenshot can be forwarded to our customer relations email box *** upon receive we will refer the query back to our marketing team to resolve.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
Edgars's reply13 Dec 2018, 09:50
Official
Dear Irma,
Thank you for making contact with us.
Kindly note our Head Office admin team tried contacting you on numerous occasions but they could not reach you.
As per feedback received from our marketing team the initial SMS send to selected customers was not forwarded to you. Therefore you need to provide us with a screenshot of the SMS received in November 2018 .
The screenshot can be forwarded to our customer relations email box *** upon receive we will refer the query back to our marketing team to resolve.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
Thank you for making contact with us.
Kindly note our Head Office admin team tried contacting you on numerous occasions but they could not reach you.
As per feedback received from our marketing team the initial SMS send to selected customers was not forwarded to you. Therefore you need to provide us with a screenshot of the SMS received in November 2018 .
The screenshot can be forwarded to our customer relations email box *** upon receive we will refer the query back to our marketing team to resolve.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
IE
Irma E's updateReviewer Update
13 Dec 2018, 14:22Good day, thank you for your response. Please not that I did forward a screenshot of the sms with my 1st e-mail enquiring about the voucher, but I will forward same to the e-mail address provided
Regards
Irma Erasmus
IE
Irma E's update13 Dec 2018, 14:22
Reviewer Update
Good day, thank you for your response. Please not that I did forward a screenshot of the sms with my 1st e-mail enquiring about the voucher, but I will forward same to the e-mail address provided
Regards
Irma Erasmus