1 reviews | Active since Apr 2012
EDGARS MANAGER THROWS MY RECEIPT ON THE FLOOR
Edgards store Manager William refused to assist me with regards to my cellphone that was left at the store on the 23 March 2018. Instead he tried to defend his staff member Stephina by making excuses for her not giving me feedback as to the progress of the repairs. He took my cellphone slip and threw it on the floor and refused to speak to me or tell me who he reports to!! I even took a video of him doing this and i will be uploading it on social media and report it to the local newspapers in the Pretoria West area so they can see what disgusting managers the edcon group employs to deal with their customers. I would like the regional manager to give me feedback as i also wish to take legal action against edgars
Thank you for making contact with us regarding your experience in our store .Please accept our sincere apologies for the lapse in service which is totally unacceptable. As per our discussion today we will alert our regional manager so that an investigation can be conducted and feedback will then be provided to you .We don't provide any loan phones any longer . ***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for making contact with us regarding your experience in our store .Please accept our sincere apologies for the lapse in service which is totally unacceptable. As per our discussion today we will alert our regional manager so that an investigation can be conducted and feedback will then be provided to you .We don't provide any loan phones any longer . ***/GO
Kind regards
The Edgar's Customer Experience Team
