1 reviews | Active since Sept 2013
Edgars Mall@Reds did not refund me
I am very unhappy with the service I got today. I bought shoes from this branch last week in my correct size (size 6). I was very excited about my new shoes and when I fitted them at home they were slightly to small for me, so I put them back into the box and left them in my car until I got a chance to go back to the branch and exchange them. When I got to the store they did not have the shoes in a bigger size and since there wasn't anything else in the store I wanted so I decided I would just get a cash refund.<br> <br> I went to the customer service counter and the lady helping me started with the process of the refund, she opened the box and underneath the shoes was dust from when I fitted the shoes at home. She told me that they cannot refund me, when I explained to her that you can just wipe the dust off with a tissue and it would be fine, she then said that I should've done it at home thus they cannot give me my money back.<br> <br> She then explained that they cannot resell the shoes because of the dust underneath the shoes and I never received my refund. I hope that you will work on your policy regarding this because I am very disappointed in the money I have lost at your store.
Thank you for making contact with us and providing us with your honest feedback.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. Please be advised our refund and exchange policy is part of service that governs the company.
Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.
We will exchange or refund products provided that:
o there is valid proof of purchase, i.e. till slip or gift receipt;
o it is within 30 days of purchase;
o it is in its original packaging or condition, i.e.;
the security seal or shrink wrap is intact (if applicable)
it is unworn and unused and the price ticket is attached
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need
Thank you for making contact with us and providing us with your honest feedback.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. Please be advised our refund and exchange policy is part of service that governs the company.
Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.
We will exchange or refund products provided that:
o there is valid proof of purchase, i.e. till slip or gift receipt;
o it is within 30 days of purchase;
o it is in its original packaging or condition, i.e.;
the security seal or shrink wrap is intact (if applicable)
it is unworn and unused and the price ticket is attached
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need