EDGARS-MALL OF THE SOUTH

Picking up the pieces after being hi-jacked, I had to go stop my Edgars card and get a new one... The first time I went the ladies by the customer service couldn't issue my new card because they misplaced their envelope with all the replacement cards...It turned into a big fight and my fiance and I felt so uncomfortable we just said we'll come back on another day. The staff was yelling at each other in front of the customers...the next time I went to get my new card a lady with the name of Percy helped me... She didnt want to help me...She was so rude and the more I explained about being hi-jacked the more attitude she gave me. During the time that she had to help me she even ignored me and basically threw my new card in my face and said sign... this is so unprofessional. Did she not get a guideline on how to treat customers? Or is it just because my skin colour is different than hers? I feel like closing my edgars account and taking my business to a store that would appreciate me. In case she forgot the only reason she can work at Edgars is because of the customers that supports the store. So shouldn't we be treated with professionalism and some type of respect? After all we are the customers.