Edgars, Mall of Africa, playing me for a fool!!!

<p>I purchased a black up kohl eyeliner valued at R190 on the 29th of April '16 at the Edgars, Mall of Africa. They rung my item twice and when I brought it to their attention, told me it would automatically retract within 24 hours and if it doesn't I should give them a call. It obviously did not, contacted the manager after two days..who then asked me to send my bank statement as proof. Firstly gave me an incorrect email address that kept bouncing back and after several attempts, eventually got the correct one. After they had received my BS, they further asked for my banking details as well as my card number and told me that they would refund my money back. I have been following up since, with no response whatsoever!!!</p>