Edgars / MAC / Estee Lauder - Poor Service

Good-day

To Whom it concern’s

Re: Repeat Poor Service

Thank you to the supporting brands for assisting with alternative contact details to have included in this mail,

Where does one start,

Employee’s – @ Estee Lauder Counter, @ MAC Counter and most other brands when you have 3 groups of Edgars customer service employees all enjoying their group discussions. 11 Employees in total that does give a damn about clients in front of them. MAC’s service center closed at 16H30, Estee Lauder just the same. It must be great for business and for the supporting brands to have such Individuals represent them at Edgars Centurion. Because of their poor service I will not be supporting these brands and Edgars in totality. Management – One two previous occasions I complained to the store manager or so told and I experience the same for a third time yesterday. Quite obvious this is a weak leader manipulated by staff.

General service – How is it possible , I get directed to an alternate pay-point and with my stubbornness ( yes my demand for service ) a lady can assist , ( utter laziness and disrespect for me as a client ) Should I take it further and create a more serious alternative, does Edgars Staff prefer to service ‘’black – South African people “ and ignore everyone else in their sight. It was a shock when this was mentioned yet it felt that way. The lack of energy and initiative to help a client was shocking.

Call for a manager – yet again a department manager ( friend of staff ) comes through to assist and apologise. Where is the store manager, BTW , I still await a call which I was promised. Employees at Edgars Centurion are just to happy collecting a salary at each month end, if my experiences are anything to go on, it is an accepted norm not just by Edgars but their supporting brands,

RCS introduced a number of changes to protect their interest , not that of the client , I believe this voice should be echoed whenever possible and I will vent it. It is a real pity that South Africa is in such a ruined state of poverty and unemployment ,accounts are required to clothe and feed one’s self. Paying interest to have an average daily life. Seems the foundation has been set, standards are followed by the employees of RCS at Edgars and their various brands as set by employers , RATHER LOW!!!.

It’s a pass for me, Edgars a third grade store , lacking class, professionalism and respect with themselves and the products they sell.