Edgars lying about sending my paid up letter

I cannot deal with the service from edgars. I had an account with edgars and paid it up last year july. I have not received a paid up letter which i was promised to receive in 21 days.

The initial dept owed to edgars keeps showing up on my credit profile and i just want to purchase a car and banks keep rejecting because of this. account. I have called agents to no help. one edcon agent made me hold for 30 min.

This is so unprofessional and unacceptable. i cannot continue calling people who make empty promises. when the tables were turned their agents never forgot calling me and demanding payment.

I want nothing to do with edgars and dont even visit their stores. so please I send my letter.