Edgars loves to break the law!
<p>Hi there,</p> <p> </p> <p>On 21 march 2017 I bought a tablet in cash from the Edgars store in Somerset West.</p> <p> </p> <p>It is of terrible workmanship and quality. It stopped working and the screen is malfunctioning.</p> <p> </p> <p>It appears that it is internally damaged by normal everyday use. It has never been dropped or mishandled.</p> <p> </p> <p>On 1 April 2017 I went to return it. Edgars refuses to accept the return. </p> <p> </p> <p>They told me that they will not refund me and take the tablet back. They told me I should file a complaint (they termed it a "golden opportunity", which is, in my opinion, bulls#_&£).</p> <p> </p> <p>When I advised the store assistant manager Wa**** Saint that it is ******* in terms of the Consumer Protection Act not to assist me he ignored me and told me to log a golden opportunity about it.</p> <p> </p> <p>Terrible service, flaunting the law, *********** managent staff like Wa**** Sait.</p> <p> </p> <p>I want this resolved.</p> <p> </p> <p>As always, horrifying customer service and consideration for the law.</p> <p> </p> <p> </p>
We have escalated the complaint to the Edgars Sommerset West management to address as our valued customer is not happy that the store will not take back the tablet as we do not exchange Tablets , this is as per the Edcon policies . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Sommerset West management to address as our valued customer is not happy that the store will not take back the tablet as we do not exchange Tablets , this is as per the Edcon policies . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
You can not have policy that doesn't work inside the law. Policy doesn't apply in the face of the law.
You can not have policy that doesn't work inside the law. Policy doesn't apply in the face of the law.
No one has contacted me about this complaint on hello Peter yet.
Unbelievable.
No one has contacted me about this complaint on hello Peter yet.
Unbelievable.