MA
Mogammad A
1 reviews | Active since May 2018
11 Jul 2018, 12:39
Edgars lost payment
I hope this reaches some1 that can resolve this. 12 June 2018 I receive statement. Balance on acc R791.72 19 June I eft and settle the acc, 7 July i receive sms to pay acc to maintain clean record. I call, i hear my balance is R795...late fees added..ridiculous I email they ask for proof of payment. I send it,they say they didnt receive. I ask do i hv to call my bank. They say send bank statement. I send BS and yet no resolution.
I just want this done,acc closed and they cn kp their stupid points.
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
12 Jul 2018, 12:07In response to your email received, the payment in question does not reflect on your account. Kindly provide us with proof of payment to enable us to further assist on your query.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
Edgars's reply12 Jul 2018, 12:07
Official
In response to your email received, the payment in question does not reflect on your account. Kindly provide us with proof of payment to enable us to further assist on your query.
Should you have any further enquiries please do not hesitate to contact us via the below mentioned contact details.
***/GO
Kind regards
The Edgar's Customer Experience Team
***
Best regards,
MA
Mogammad A's updateReviewer Update
12 Jul 2018, 12:55I have emailed proof and my bank statement to ********** they r not very helpful. Check your bank statement and search for ref,some1 slipped up. Gv me a person to email and not a helpdesk so i can have a contact to deal with. I refuse to waste money on an international call, you are most welcome to get someone to call me in order to this resolved. ********** ********** 3
MA
Mogammad A's update12 Jul 2018, 12:55
Reviewer Update
I have emailed proof and my bank statement to ********** they r not very helpful. Check your bank statement and search for ref,some1 slipped up. Gv me a person to email and not a helpdesk so i can have a contact to deal with. I refuse to waste money on an international call, you are most welcome to get someone to call me in order to this resolved. ********** ********** 3
MA
Mogammad A's updateReviewer Update
17 Jul 2018, 04:08Thank you Edgars for your lack of efficiency and not resolving my issue. I have sent you proof of payment I have sent my bank statement as requested. I am still receiving payment reminders. My new statement shows I have an outstanding balance. I owe you 0, no instalment, no balance,I have settled my acc on time. I surely hope your negligence to recon payments is not hampering my credit profile. As my accounts stands now you owe me a credit to more acc for all the late payment charges being added!!!!!!!
MA
Mogammad A's update17 Jul 2018, 04:08
Reviewer Update
Thank you Edgars for your lack of efficiency and not resolving my issue. I have sent you proof of payment I have sent my bank statement as requested. I am still receiving payment reminders. My new statement shows I have an outstanding balance. I owe you 0, no instalment, no balance,I have settled my acc on time. I surely hope your negligence to recon payments is not hampering my credit profile. As my accounts stands now you owe me a credit to more acc for all the late payment charges being added!!!!!!!
MA
Mogammad A's updateReviewer Update
19 Jul 2018, 07:44U have truly lost a customer, it has now been a month since I have settled my acc. proof and bank statement sent,still incompetence and no resolution. just threatening emails and incorrect statements. I am done being concerned over a R791, it wil cost u more in admin work.
MA
Mogammad A's update19 Jul 2018, 07:44
Reviewer Update
U have truly lost a customer, it has now been a month since I have settled my acc. proof and bank statement sent,still incompetence and no resolution. just threatening emails and incorrect statements. I am done being concerned over a R791, it wil cost u more in admin work.