Edgars lost my phone
<p>I claimed for a screen repair that only cracked, for my Huawei P8 Lite phone at Edgars Cellphone/Gadget Insurance. The claim was on the 21/02/2017. I was assisted by Sello from Edgars Connect at Johannesburg city, 55 Prichards Street. Cashier: Owen Tau. I decided to visit the store on 31/03/2017 to follow-up on the process of repair, and "cellphone specialists" Sello, Nthabiseng and Lerato were unable to assist me. They tried to make the calls to find out but they said that it looks like the insurance haven't registered my claim yet to the Head office, and it looks like they don't know where my phone is. I was waiting for 2 hours to know what is happenning in regards to the repair and way forward, but I was not given any answer to what action will be taken. Even now I don't know what to do because it looks like I have forfeited my phone, because while I was waiting Lerato said those kind of claims do not take more than 7 days and that I should have gotten my phone a long time ago. Please help, I need my phone or a new phone at least because I have been waiting for too long, plus, I do not know what's happening in regards to the process of repairing the phone. </p>
We have escalated the complaint to the Edgars Connect Johanesburg management to address as our valued customer is not happy that there has been no feedback on the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Connect Johanesburg management to address as our valued customer is not happy that there has been no feedback on the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Connect Johanesburg management to address as our valued customer is not happy that there has been no feedback on the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Connect Johanesburg management to address as our valued customer is not happy that there has been no feedback on the handset repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,