Edgars lost my cell phone, still no payout

I took my cell phone to be repaired at Edgars Zevenwacht. 2 Months later I received a call that my cell phone was ****** when the Ram couriers was hijacked. I was reassured that I will be reimbursed in full. A month later I called for an update and was informed that they are still busy with the process. I eventually receive a call that everything is sorted and I can collect my phone. I need to bring along proof of payment which is on their system in order to be reimbursed in full. I arrive at the Edgars and told that R2000 was assigned to me. The manager is called and they "try" to sort it out but to no avail. The proof of payment of R5300 was given and they would have called me the next day with an update. Never received a call from the manager who personally said she would call. It is now 4months later, 3 visits to the store and more than 20 calls which all result in the manager will call you with an update. To date I have still not received feedback or a new cell phone.