Edgar's lost my account information

In 2016 I opened an account with Edgar's then I failed to pay my account due uncontrollable situation and my account went to arrears. In 2020 February I moved from Bloemfontein to Johannesburg and I went to one of the Edgar's stores to settle my account but my information was no where to be found and I couldn't settle my account , I then went to a different store around April and they told me the same thing and gave me numbers to call which I did and got the same response that they cant find my account. I have been looking for this account for about 5 months now and still nothing.

Now the problem is that I can not get any credit approval or take a loan because Edgar's lost my information and the account still appears on my credit record as active . I have been calling many different numbers given by Edgar's stores but none of them could help me because they said my information does not appear on their system.

Edcon please help me find with this matter so that I will be able to pay the account and clear my name