1 reviews | Active since Jun 2015
Edgars Loch Logan Bloemfontein are ******!
I should actually rate this store zero(Edgars Loch Logan, Bloemfintein) I opened my acc with them in March of 2017, eberything was going well, except i didn't understand why credit was higher than what i had been advised it would be. A couple of months later, out of concern, i went to the store to ask if there were any additional dervices that i was paying for as i had heard that they were signing people up for some club services without their concern. They checked and told me there was nothing. I went on paying the ridiculous installments and in Dec of 2018 i realised(or rather thought) that my interests were quiet rediculous as i would have a balance of eg 600 and wgen i go back to pay the next month the balance would have gone up. I asked them to check again and they still told me there was nothing and couldn't explain why my "interests" were rediculous. At the end of April, i had a balance of 400, as adviced by the till consultant and my till slip. In May, a debt colletor for Edgars called and said i had a balance of 600, yesterday (end of May) i went to pay and my balance was just over 700, when i asked why the lady read out to me all the additional services that have been on the acc since the start; "insurance for a hauwei phone" (never owned a hauwei), "edgars club mag" and "jet club mag". I have never recieved a club mag from either one of these Edcon stores. My concern is the R180 that i have been paying for insurance that i never asked or signed up for and those small amounts for the club mags that i never agreed to. These monies added together make up thousands. I want to be re-embersed immediately. Pathetic as the store is, when i asled them to remove those things, they said their client services is down. I am so disgusted at this store and their shaddy dealings with people's money idon't even know how to express my anger - i would swear, but I'm not that person. I want Edgars to fix this and redund me every cent. Imagine being ****** off hard earned money in an economy as poor as ours. Nxa!
Thank you for making contact with us regarding your Account.
We have referred your concerns with our Accounts Management Team to investigate and we will revert with urgent feedback.
Please accept our sincere apologies for the frustrations and disappointment caused to you.
***/GO
Kind regards
Edcon Customer Experience Team
***
Thank you for making contact with us regarding your Account.
We have referred your concerns with our Accounts Management Team to investigate and we will revert with urgent feedback.
Please accept our sincere apologies for the frustrations and disappointment caused to you.
***/GO
Kind regards
Edcon Customer Experience Team
***
