RD
Rob D
1 reviews | Active since Mar 2015
03 Mar 2015, 10:04
edgars like shopping in township
Went shopping at Edgars today,whilst in the T shirt area there was a security guard setting off the door scanner.After the 13 th time of setting off the alarm I said to him \hey please im trying to shop here just let me finish and then carry on".He responded by doing it again and again I then walked towards him and he told me its his job.I called a manager to deal with the issue whilst waiting for the manager he continued swiping and setting off the alarm a additional 3 times.When the manager arrived I was informed that there is not much they can do but they will try talk to him.<br> <br> I don't know about u guys but Edgars charges double to three times what most shops do"
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Edgars's replyOfficial
06 Mar 2015, 08:21Hello Denty,
We are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. Please be advised we have referred this matter to management to address, as it could have been handled in a different light.
We assure you all concerns raised on this query will be addressed and the security guard will undergo disciplinary steps. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. Please be advised we have referred this matter to management to address, as it could have been handled in a different light.
We assure you all concerns raised on this query will be addressed and the security guard will undergo disciplinary steps. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Edgars's reply06 Mar 2015, 08:21
Official
Hello Denty,
We are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. Please be advised we have referred this matter to management to address, as it could have been handled in a different light.
We assure you all concerns raised on this query will be addressed and the security guard will undergo disciplinary steps. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. That is certainly not the type of service we render to our customers. Customers are the life blood of this organisation and when one is not satisfied then that is a concern that needs to be addressed accordingly. Please be advised we have referred this matter to management to address, as it could have been handled in a different light.
We assure you all concerns raised on this query will be addressed and the security guard will undergo disciplinary steps. Concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***