Edgars lies to its customers

I have settled an account with the amount discounted by Edgar’s and I was told my account is paid. But when I check my credit score details I still have an outstanding amount. I think it’s very misleading to tell people they are settling their accounts when they know very well you’re lying to them. I cannot even get to these attorneys that’s supposedly I’m owing. This is not fair because when I settled the account I was promised that a paid up letter. It’s been almost two months now and no letter. I have to always call in and demand the letter until now when I was told I owe. Is this how Edgars fleeces customers even after they pay, you still demand more money. This is appauling!!!!