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Success N
1 reviews | Active since May 2019
07 May 2019, 16:17
Edgars lies to customers about warranties
Bought a huwei Y 7 in november 2018 ,the phone froze and never went on after 5months it does vibrate but screen is blank. I then took the fone back to Edgars newtown since it is still under warranty, Today I receieved an sms with a quote of R4200 for repairs and when I inquired I was told about physical damages, I am.arguing this because first of all I have never dropped the phone neither has it ever fell in water, the initial cost of the phone is 3000. I want contacts for the repair center as I was directed to MTN and they also cant help me with any information as to what part is damaged .
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Edgars's replyOfficial
07 May 2019, 16:46Dear Success,
Shopping at any of our Edcon stores should have not be so frustrating and time consuming for you -for that we do apologise.
Kindly note your complaint is referred to the stores management team to address and resolve your concerns within the next 48 hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Shopping at any of our Edcon stores should have not be so frustrating and time consuming for you -for that we do apologise.
Kindly note your complaint is referred to the stores management team to address and resolve your concerns within the next 48 hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Edgars's reply07 May 2019, 16:46
Official
Dear Success,
Shopping at any of our Edcon stores should have not be so frustrating and time consuming for you -for that we do apologise.
Kindly note your complaint is referred to the stores management team to address and resolve your concerns within the next 48 hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***
Shopping at any of our Edcon stores should have not be so frustrating and time consuming for you -for that we do apologise.
Kindly note your complaint is referred to the stores management team to address and resolve your concerns within the next 48 hours.
Reference number generated for this complaint is:
***/GO
Kind Regards
The Edgars Team
***