Edgars lies and inefficiency

<p>Today I wasted 2 hours of my only free day this week in Edgars Rosebank. I went in to get a few pairs of jeans. While I was browsing, I was approached by an Edgars employee named Mandla and told of the great in-store promotion. I was told if I opened an account, I would qualify for great discounts and rewards. I told Mandka that I had fallen for this type of thing before. That all I would get was vouchers that would require me to spend more in future to redeem them. No, he said, I would get 50% off my first purchase. Great! I get told it takes 15 minutes open an account. I give all the details they require, including 3 months of bank statements (what am I thinking?). 90 minutes later, I ask to see a manager. Thembi arrives on the scene 15 minutes later. I tell her that I can't wait any longer, but that I do feel I should get the 50% off the jeans. It's not my fault that the system is so slow. She then tells me I wouldn't get 50%?off anyhow. I nearly went through the roof! I told her exactly what had been said between Mandla and me. All she could say was that it must have been a miscommunication. I explained that Mandla had categorically stated that I would get 50% off my first purchase. Thembi explained the policy to me for the umpteenth time and I explained that this had been misrepresented to me for the umpteenth time. Eventually I gave up and realised that I would never get back the two hours wasted in the worst store you can imagine. Before leaving, I asked Thembi to confirm that my details be erased from the system. No communication. It is this type of experience that reminds me why I shop online. Edgars, suck!</p>