edgars, leave online service to professionals

I made an online purchase of 2 items on the 1st May, I tried to track my order online but couldn't due to their inefficacious online platform. Called the edgars help line twice and they weren't of any help. I finally received my purchase today (8th June) and I discovered upon opening the packaging that one item was cancelled without any notification even after calling twice. Appalling service form an organisation which will call you twice a day for an outstanding payment of R50 on your account.