Edgar's lack of good service

I'm laying a complain regarding Edgar's policy group on behalf of my father, late last year my father discovered that under his policy an incorrect ID has been captured while all this time he was paying for the policy, he went to Mamelodi Branch plus Kollonade Branch in both counters he was told to submit an avidavity of his ID which he did. Till this day matter is not resolve and we sent an email to the manager Mr T Ngwenya on the 03/03/2020 with no response also spoke to Miss Sphelele Mhlaba of their call centre to assist but she dropped the phone on us. If anything were to happen to my father while this policy is under his name with an incorrect ID no, no rewards will be funded to us due to the lack of concentration on Edgar's side. Highly disappointed in the call centre consultant, the manager and workers at Edgar's .