EDGARS "LACK" OF CUSTOMER CARE.

The level of service from Edcons Customer Care division is incredibly disappointing , the lack of feedback regarding my query regarding the extra money that was paid towards my account , and there total disregard for the urgency of reimbur*****t of those funds due to my mums passing is shocking . I submitted relevant paperwork on the 04 August 2020 , as instructed by Customer Care , uptill now 24 August 2020 no reimbur*****t or Positive feedback after numerous calls and 20 odd Emails to Edcons Representative. I have to email 5 times to the same Representative to get a response that states "we have submitted docs to relevant departments and awaiting feedback"

Its becoming frustrating now .