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1 reviews | Active since Apr 2017

16 Apr 2022, 15:00

Edgars keeps our refunds

I returned a jacket on 18th March, at edgars wonderpark to this day I have not. Apparently an *********** cashier made a mistake. I've been calling, emailing and even went to the store 3 times.... I keep getting new stories. Now a guy called Paulos Makgae is ignoring my calls. Is this how it makes its profit? Refusing to give people their money back. It took me few minutes to pay but more than a month to get my money back. If it's on them saying it's a mistake, they say someone is sick or absent when I ask why I can't get cash...they say it's already processed. If it is processed, where is my refund? Worst part they don't even send an email or sms saying all this.. I have to call or email or drive. I have spent so much trying to get my lonely back... who will pay for that when they can't even give me my money back?

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Replies (4)
Edgars
Edgars's reply19 Apr 2022, 11:09
Official
Dear Refilwe,

 Trust you all doing well and keeping safe.

We are sorry that your recent experience has led you to contact us with a complaint. 
I have escalated your query to Edgars Wonderpark management  and feedback will be provided on your query.
 
Thank you and take care.

Best regards,

's update21 Apr 2022, 21:43
Reviewer Update
All I got is a call starting the process all over again, days later... no update no refund. I paid with a debit card, why on earth didn't I just get cash? I was asked to provide statements and ID, AGAIN for the third time. So what happened to them the first 2 times? Wonderpark told me 3 times thats its procesed but seemingly it was never done.
Apparently there's A backlog... how is that my problem? Yet I was told it is already processed, more than a month... im still waiting. May I get cash because Edgars does not intend on processing instead I am fed lies
's update25 Apr 2022, 16:05
Reviewer Update
when am i ever going to get my refund? all I get is calls, NO REFUND
Edgars
Edgars's reply29 Apr 2022, 09:26
Official
 Dear Refilwe,

Trust you all doing well and keeping safe.
 
Thank you for taking my call.
Refund has been processed by the store.
Should you have any further enquiries please feel free to contact us.

Thank you and take care.

Best regards,