Bdp
Bonita-Marie du preez

1 reviews | Active since Dec 2013

21 Jan 2016, 10:51

Edgars keep calling me with adverti*****t

I am really considering to close my Edgars account. I complained about the telemarketing numerous times now but I still receive phone calls from Edgars, this time claiming to give me a panic button on my phone. If I get just one more telemarketing phone call from Edgars again, you can close my account right away coz this is the last time I'm complaining about this.<br> The response you gave me last time:<br> \Thank you for bringing this matter to our attention. Please be advised we have send a request for an Opt Out on telemarketing calls. We can understand the frustration caused and for that we sincerely apologise. A note has also been made that you don't want financial services. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.<br> <br> Please find your reference number: ***/GO"<br> """

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Replies (1)
Edgars
Edgars's reply22 Jan 2016, 10:49
Official
Hello BM@57651,

We sincerely apologise for the overall experience. Please note we have re-escalated this matter as a note is made on your account that you do not want Tele-marketing calls. We assure you all concerns raised did not fall on deaf ears.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,