Edgars, just shut your doors indefinitely!

It's such a shame how the so-called prestige of Edgars has crumbled over the years. Customer service is the worst it has been since I started my account there, and so many people agree with me. I have been charged for cellphone insurance twice over for the last 5 months, and this after one of the consultants assured me that the old one was cancelled, while I was on the phone with her, at the actual store. Now, I'm expected to produce evidence of the cancelation, as the customer - have you ever heard of such nonsense? It's ridiculous, aren't they supposed to be using the same system? I have never in my life experienced such uninformed consultants, who couldn't be bothered about their work ethic or professionalism. I have been fighting this since September last year, still nothing has happened. Dear Edgars, it would be great if you could focus on what really matters, because guess what, we as the customers have been trying to help you stay afloat. But then again, if you're struggling to get the basics right, it's no wonder you're in the position you're in.