1 reviews | Active since Mar 2018
Edgars just in it for the money
I had such a horrible experience at Edgars Zevenwacht today! I purchased some items at Edgars in March for my husband and myself as we were attending a wedding that Saturday. However, some of the items were too big for my husband and I wanted to return that today. However, the staff member assisting me said I cannot return it without the receipt but I will be able to exchange it for an item of the same amount as I do not have the receipt. However, after searching for about 10minutes I found the receipt and asked her to do the return like she said she would do if I have the receipt. She then checked the date and saw that I purchased the item 6 weeks ago and according to their policy you can only return and exchange items after 4 weeks. I spent an entire 30 minutes arguing with the lady and her superior who said that that was retail policy and they will do me a favour by giving me a gift card of the value or by taking other items. I stressed to them that I do not desire to purchase any other item as I only bought the items for the wedding and I do not want to spend money on something I do not need. The superior Stephanie then told me they cannot help me if I do not want to accept this fact. The superior was extremely ****y and rude as I was trying to explain my situation to her and telling her nobody told me about this policy because I have exchanged and returned items previous between a 3-6month period I was not aware of the policy. She then insisted it was my duty to read the back of my receipt and that there was nothing that she can do. After that, she scrutinized the collar of the shirt I was in return and made snarky remarks in front of the other customers. I feel like I was forced into 1800 debt that I do not need. I felt very disrespected and unvalued. I was so upset because I have been such a loyal customer. Edgars was the first account I ever opened and I was always happy with their warm and welcoming customer service. However, after today I feel that they are only there to get people's money at any cost.
