AC
Adele C
1 reviews | Active since Jun 2012
13 Feb 2015, 15:03
Edgars - just a name, no service
I was at Egards, Ilanga mall Nelspruit where I wanted to ask for a sample of Est? Lauders' foundation. I searched for someone to help me, when se finally came, I asked her what I was looking for. She said she can't help me, I must come back tomorrow, the lady who is suppose to help me, is not here....<br> Why are'nt you training all your people or at least the one's that are suppose to work at cosmetics/frangrances.<br> No, I have to go back???
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Edgars's replyOfficial
16 Feb 2015, 10:31Hello AdeleClassen,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the service you require.
We have therefore logged and forwarded your concerns to the Store Manager of Edgars Ilanga Mall to look into and address accordingly.
The reference is as follows: ***/GO
Thank you for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the service you require.
We have therefore logged and forwarded your concerns to the Store Manager of Edgars Ilanga Mall to look into and address accordingly.
The reference is as follows: ***/GO
Thank you for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Edgars's reply16 Feb 2015, 10:31
Official
Hello AdeleClassen,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the service you require.
We have therefore logged and forwarded your concerns to the Store Manager of Edgars Ilanga Mall to look into and address accordingly.
The reference is as follows: ***/GO
Thank you for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the service you require.
We have therefore logged and forwarded your concerns to the Store Manager of Edgars Ilanga Mall to look into and address accordingly.
The reference is as follows: ***/GO
Thank you for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.
Thank you for your patience and continued support.
Kind Regards
The Customer Experience Team