Edgars I’ve lost hope

Hello Peter,

I’m desperate for some answers.

My fiancé has been trying to get his Edgars account sorted for a while now. They do not allocate EFT’s promptly or at all without having to phone in. He also had additional services added to his account with out his knowledge (granted they have since “fixed” this), they have informed us that our refund amount will not be paid into his bank account but it will instead be credited in his Edgars account card, despite us having told them numerous amounts of times that we want the account closed. We called in last week to ensure that I get added to the account to ensure that it gets sorted as he is away 3weeks at a time and as he will not receive phone calls. This to our amazement wasn’t entered into the system and now I cannot follow up on said matter. This has been going on for about a month now. We just want our refund and for the account to be closed, and we cannot understand why a simple task for such a large company cannot be met.

Kind regards A very frustrated Fiancé