1 reviews | Active since Dec 2019
Edgars ITC - Pathetic and dishonest service
I have had a edgars account for years. At the first sign of late payment they had no problem freezing my account and listing me on ITC Transunion as a slow payer. However, after paying them in FULL and reopening my account, they have not updated my ITC Transunion profile the for the last 6 months! I have not missed one payment. They had the audacity to confirm via email, 3 times, that they have updated my profile with Transunion to indicate my "good payment". Needles to say, my Edgars account does not even exist according to my Transunion profile. I will be lodging a claim against them with the NCR as this is exactly the reason why the credit regulations system is a failure, because of this pathetic service by credit providers. They are quick to collect their money but will not lift a finger to reward good payment.
Its seems my Edgars account is reflecting on my ITC, thank you.
You have however now listed me as a slow payer for the last 2 months. You must be joking!!
I advised your agent who contacted me that I have been making payments however your statements do not make sense and I would like to confirm if there is anything outstanding as Edgars have the tendency to include two months premium as the amount outstanding and the actual payment required needs to calculated, why you do this does not make sense. No other stores do this. Never the less, your agent advised that a amont of R200 has been short paid.
I informed your agent that I will make immediate payment and he needs to followup with your accounts Dept. to avoid the exact situation I am sitting with at the moment.
I PAID THIS IMMEDIATELY AFTER THE CALL WAS DROPPED AS PROMISED AND STILL YOU LIST ME AS A SLOW PAYER!!!
I will not re call any reviews or complaints with NCR until you sort this out. Again, so disappointing.
Its seems my Edgars account is reflecting on my ITC, thank you.
You have however now listed me as a slow payer for the last 2 months. You must be joking!!
I advised your agent who contacted me that I have been making payments however your statements do not make sense and I would like to confirm if there is anything outstanding as Edgars have the tendency to include two months premium as the amount outstanding and the actual payment required needs to calculated, why you do this does not make sense. No other stores do this. Never the less, your agent advised that a amont of R200 has been short paid.
I informed your agent that I will make immediate payment and he needs to followup with your accounts Dept. to avoid the exact situation I am sitting with at the moment.
I PAID THIS IMMEDIATELY AFTER THE CALL WAS DROPPED AS PROMISED AND STILL YOU LIST ME AS A SLOW PAYER!!!
I will not re call any reviews or complaints with NCR until you sort this out. Again, so disappointing.