1 reviews | Active since Dec 2015
EDGARS - It' s ***** - 3rd post no follow-through
I am an MD and owner of a company which prides itself in Customer Service and delivering on our promises - I am beyond disgusted at Edgars sham of a pretence to respond to posts on this site, as all I have received from my previous two posts re my Cash Card not showing any reward, is a mechanical written response on this site, with a promise that I will be contacted by an appropriate problem solver. Needless to say that has never happened!<br> <br> Have you ever tried to connect with your own customer service centre? (You will find this is a challenge in itself), not to mention that if your call is miraculously answered, that there is no chance that your query will be resolved - This certainly has been my experience!<br> <br> And why should I have to do the chasing as after all the problem lies on your side!
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the matter has been forwarded to the accounts department management to advise on your Thank U card query.
Feedback will then be provided to you.
Again we do apologise for the delay in resolving your query.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that the matter has been forwarded to the accounts department management to advise on your Thank U card query.
Feedback will then be provided to you.
Again we do apologise for the delay in resolving your query.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind Regards,
The Customer Experience Team
***