1 reviews | Active since Sept 2011
Edgars is useless when it comes to claiming!
My phone got ****** whilst I was in Spain. I have reported the matter to Edgars on 11/05/2015. First of all, my phone wasn't listed on their system. I told them i have a receipt to proof this?!<br> Then the forms was submitted. It's now Friday and I have provided all the documents and ITC number. I called ***3 times today and none of your staff can give an answer to when this will be completed. \There was something wrong with my system"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839287;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/05/15 10:38;15/05/15 8:49;SUSPENSION!!!!!;***;NO IDEA ;***;Here we go again this is now May 2015, 15 th today!!!<br> Yesterday 14 May 2015 11:23:52 I received a reply with the following ref : REQ: *** !!!!!<br> Today i do receive again an sms from my provider MTN there words \ PLEASE PAY R142.93 IN AT ABSA BANK ACC NR *** TO AVOID SUSPENSION. THE LINE WILL BE SUSPENDED IN 2 DAYS. REGARDS MNTSA!<br> ReallY???? Please suspend my account this month please do ! now you really really are making me angry and I will make sure that every one in this SA hear from this rediculous service I cant say anymore this is poor service because now I do believe in my right mind the people at MTN are uncapable to do their jobs;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;850914;1054;14;2;1;1;5;3;5;NULL;NULL;NULL;15/01/03 10:01;15/05/15 8:50;refund;*** austrian passport;;***;On the 3rd of January we brought an item, which we purchased online in 2014 back to Makro/Pietermaritzburg, where they promised us an refund which can only be made on our account because it was an online-purchase. On 6.2.2015 my husband wrote per e-mail (Sorry for the English, we are German/Austrian):<br> \I got a refund of R 599 on my online order MAK028957 on the 03/01/2015 in the store in Pietermaritzburg. One of two items was damaged. I have been told the refund will be transferred with EFT. The amount due has never been transferred to my account.\""<br> We had some e-mails with Mr. Sahiel Harilall"
As per our telephonic discussion, kindly note your claim was approved, and as promised the cell phone will be sourced and feedback will be given to you shortly. We apologise for the overall experience. We can understand the frustration caused. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion, kindly note your claim was approved, and as promised the cell phone will be sourced and feedback will be given to you shortly. We apologise for the overall experience. We can understand the frustration caused. But we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***