CC
CHRISTOPHER C
1 reviews | Active since Jul 2014
02 May 2015, 07:28
Edgars is useless,Stay away rather support others
App**** online for a account received a call to confirm the details and was told i would be given a answer the same day , its 1 week later and still no response <br> <br> Tried calling various numbers was told to re-apply and go into the store <br> <br> Terrible service even local shops don't treat you this way<br> <br> Clearly you need to train your staff properly and change the way your business treats people <br> <br> App**** for a another retail account on the same day it got the approved answer the same day<br> <br> <br> <br> <br> <br>
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Replies (1)
Edgars's replyOfficial
05 May 2015, 12:36Hello HIGHDEFINITION01,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand the frustration of not receiving the assistance you require. Should you require feedback on your account application, kindly be advised that you will need to contact our new accounts department on ***, you will then be advised accordingly.
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortcomings
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand the frustration of not receiving the assistance you require. Should you require feedback on your account application, kindly be advised that you will need to contact our new accounts department on ***, you will then be advised accordingly.
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortcomings
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Edgars's reply05 May 2015, 12:36
Official
Hello HIGHDEFINITION01,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand the frustration of not receiving the assistance you require. Should you require feedback on your account application, kindly be advised that you will need to contact our new accounts department on ***, you will then be advised accordingly.
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortcomings
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused as we can understand the frustration of not receiving the assistance you require. Should you require feedback on your account application, kindly be advised that you will need to contact our new accounts department on ***, you will then be advised accordingly.
Thank you again for taking the time to alert us of your experience, as it is customers like you that help us improve on our service shortcomings
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***