PN
Prince N

1 reviews | Active since Jan 2016

22 Jan 2016, 10:08

Edgars is useless on R8000 phone insurance cover

Edgars offers Insurance cover for a phone for up to R8000. I insured my Samsung Galaxy S5 about a year ago and it recently got ******. A few months later I submitted my insurance claim and it was approved. However, for the last 4 months I have been to almost all the Edgars stores around Johannesburg but none of them seems to have an S5. I understand that its an old model and may be phased so I started seeking for an S6 instead. Once again I went to all their stores and the most expensive phone they have in each store is around R5000. I feel that it is unfair to make someone pay for cover of up to 8000 but you dont even have phones around that value. If I knew this would be the case I would have taken the up to R5000 cover or even better, go with another insurer. I know that an S6 is around R10000. I am willing to top up. I just need Edgars to get their ish together because I am starting to feel like I'm being de*****ed. Its funny how some major retail stores have the S6 but only Edgars stores don't have. I have been patient. This is frustrating and is an unfair practice, especially when you have insurance premiums being deducted from your account every month yet they don't deliver

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Replies (1)
Edgars
Edgars's reply25 Jan 2016, 12:09
Official
Hello Da-Prince,

We tried to contact you at 11:31 AM but we couldn't reach you.

Thank you for bringing this matter to our attention. As per our telephonic discussion, please note there is no stock of the Samsung S5 and S6, but we only have Samsung Note 4 which Is R14 000. We apologise for the overall experience.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***