Edgars is useless!!! Can't even close an account!!!!!!!!!!

My husband has attempted numerous times since 27th January 2021 to close his Edgars account in-store (Nelspruit-Ilanga Mall) and telephonically. January we paid the total balance and wanted to close it, they had this horrible excuse that the VIP Club can't be closed it takes longer than a month for that, okay fine we left it, total owned was R35 for the VIP Club, end of February the total balance was now R70, paid the money, and attempted to close the account with failure... fast forward to now the end of April 2021 after an agent confirmed that the account has been closed, now he gets an invoice and billed for re-opening the account R140+?? which he never did?????? during the security questions he "failed" because he could not give Angel (call centre agent) his cellphone number from 7+ years ago, and because he gave the incorrect pobox number, we have only had 1 box number EVER and he has been using his current cellphone number since forever!!!!!!!! When checking the invoice again, it is stated there that he lives in Komatipoort, we have never lived there!!!!!!!!!!!!! How are we supposed to close an account in his name when someone is helping their friends keep it open?? Why do we have to pay and get billed when someone is either busy with ***** or because EDGARS staff doesn't know how to do their job??? We have spoken to numerous people who just can't seem to help us because they have no idea what they are doing!!!! We have been phoning again since Saturday, nobody can assist??