Edgar's is useless beyond words

I have an Edgar's account with Edgar's which is fully paid up. At beginning of April I called the call centre and explained in detail that I need my account closed which they understood and requested my certified copy of my I.d as well as bank confirmation letter. I have emailed Edgar's 3 times in April and Edgar's have confirmed that they have received my documents. Up until now the 18/05/2021 my account has not been closed and I have not been credited my money of R500+ it's an absolute nightmare calling Edgar's and sitting on my cellphone for over 25min at a time explaining the same F@$king **** over and over. How does one get assistance? I had a woolworths account which I paid in full and closed, it took 5min and it was closed. As I type this message I am on the line with Edgar's consultant Zama reference number Zama***:25 and this call is 22minutes and continues until God knows when. It's absolutely ********* and against my consumer rights. I will never open up an account again with Edgar's they top the charts and take 1st place for being so useless in every possible manner. I don't care who assists me I just want my account closed and my credit paid up to me. According to Zama Edgar's have paid me after fighting with them and the money should reflect within 7 days. I assume the money is coming from America that's why it will take that long.