Edgars is undercover *******s

I am Highly ****ed of with edgars you guys are flipping *******s, On the 05/06/2019 I called in regarding my account because I received an sms on 17/05/2019 stating my account balance is R452.78 and no instalment due. On the 05 /06/2019 I made a payment of R200 expecting my balance to drop to R252.78 My new balance after this payment was R535.94 which is riduiculous. I called the accounts department they said From December I have a Data bundle which cost R78 a month which I did not sign up for, The lady said it was done via a call centre agent in December under no circumstances I have signed up for this I want the recording of this,Your call centre agents are doing ***** just to make commission and on my sms it never showed a data bundle going off .I only receiving sms from you on how much to pay but no statements The lady in accounts said someone will investigate and call me withing 5days. No one has called me yet. I want my account to be credited for the R78 going off since December until now. I want this done immediately and will not wait another day. The reference number I have from your accounts lady is ********** 00. Plus I want the R3.80 supscription cancelled as I never accepted this.