1 reviews | Active since Nov 2017
Edgars is the worst shop ever
I went to Edgars festival mall on 04 October to pay my mother's account. I paid an amount of R313.00 which was the balance due. But apparently there was a system error on that day. The funds went out of my account but the money was never credited on my mother's account. Her account is blocked as we speak. I started going to Edgars to enquire on 11th of October after my mother got an sms that her account has been handed over. Sheila and Pride Mthabela are the 2 store managers who are busy giving me the run around and Goergina Skomono is the initial person who took in my receipts but never did anything with them. I reported the matter to Durban account and also jhb account but till today no one has assisted me. I even liased with the Durban supervisor Lihle Thutshini after failed attempts with Ntokozo Mzute and Shiluba Nkuzana. We are fighting at home because my mother does not believe me when I say I paid the account. Even though I showed her the receipt. Now her account is blocked and credit limit has been reduced. She gets called everyday about her account being in arrears whilst that is not the case.My number is ***
i am so disappointed with Edgars yet again. Before the above incident took place my mother had R13 000.00 credit limit. And now Edgars has reduced her limit to R1 000.00 because of the above query that was pending. I called them several times trying to understand why my mother is being punished with a reduction of credit limit when Edgars was the one at fault here. The payment i had made but it is their system that did not update. They say she must now submit proof of income and bank statement. I tried explaining to them that sh is a pensioner and that i am the one who pays her account. Even asked them to check for default payments which they never found.
Can Edgars please take back my mother's credit limit to the R13 000.00. she has had this account for over 20 years and now this is how they thank her. like really. Her number is *** and mine is ***
i am so disappointed with Edgars yet again. Before the above incident took place my mother had R13 000.00 credit limit. And now Edgars has reduced her limit to R1 000.00 because of the above query that was pending. I called them several times trying to understand why my mother is being punished with a reduction of credit limit when Edgars was the one at fault here. The payment i had made but it is their system that did not update. They say she must now submit proof of income and bank statement. I tried explaining to them that sh is a pensioner and that i am the one who pays her account. Even asked them to check for default payments which they never found.
Can Edgars please take back my mother's credit limit to the R13 000.00. she has had this account for over 20 years and now this is how they thank her. like really. Her number is *** and mine is ***