Edgars is Terrible

I recieved an email below from Edgars stating that I needed to come in an change my card :

RE: Hurry! Get your new Edgars Thank U Card Dear Miss L Hesom, Time is running out fast to get your Edgars Thank U Account card by 31 July 2020.

Your new, secure card is ready for collection at the Customer Service Desk at your nearest Edgars/Edgars Home/Edgars Beauty store. Don't forget to bring your ID book with you when you collect your new, secure account card free of charge. Our friendly staff practicing strict covid safety measures, are ready to assist you.

Kindly note that you will need this new, secure card for purchases from 1 August 2020.

For further assistance, please call us on ***or email us on ***.

We apologise for the inconvenience and look forward to seeing you in-store soon.

Yours in service

Edgars Thank U Financial Services And surprise, surprise they have charged me for the card - I mailed them on the 16th of August attaching the mail they sent me and I have phoned them - they have now said that my Account is "Not in Good Standing". they have failed to get back to me about this - I will be closing my Account with the Edcon Group as soon as this matter is sorted by them - I will also not be paying interest on the amount owing - which is just the new card amount.