1 reviews | Active since Sept 2016

21 Feb 2017, 08:41

EDGARS IS TERRIBLE AND SERVICE NON EXISTING

<p>No one at Edgars knows what they are doing or just does not want to do anything. I have been calling and emailing daily regarding my voucher that didnt work on my online purchase and also need to know how far or when my order will be delivered at the nominated collection store but Laniwe Mhlana is just ignoring me. Please could someone that wants to work or knows what to do contact me to sort this out. Edgars has always been terrible when it comes to service and probably will never change!!! Best advise is to close your account and stay away from them!!!</p>

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Replies (2)
Edgars
Edgars's reply21 Feb 2017, 12:29
Official

Kindly be advise that the matter regarding a gift card is currently looked into by the Online team as the is a system error , They will revert back as soon as a solution is reached. with regards to the order we need the order number so that they may trace it for you. Query ref no: . Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

's update21 Feb 2017, 12:37
Reviewer Update

I need the voucher discount to be credited to my account. The order to be tracked is # ********** 33 and please give me a date that the order will be at the Boardmans Clearwater Store ready for collection and not just tell me sometime this week as per your call centre agents responses as its not good enough. Its called an ETA not a ballpark week arival!!